FAQs

Q: How do I get a quote?

A: Fill in our Contact Us form with all the information you could provide us, we will get in contact with your shortly and go from there.

Q: How much is a T-shirt?

A: There are many variables to printing. Please refer to Our Easy Steps page!

Q: Is there a minimum order?

A: Please see our Terms & Conditions page.

Q: What do you need before I get something printed?

A: We require your artwork along with dimensions, colours and print position. We also need to know the quantity, size, style and colour garments to be printed. Please refer to both Our Easy Steps and Guides & Templates page.

Q: What are the artwork specs?

A: We prefer your artwork to be in a vector format either in .AI, .PDF or .EPS. We also accept image files at 300dpi. A colour jpeg will also be handy for reference.

Q: My file size is too big to send through the 'Contact Us' form. What do I do?

A: You can share your file with us via dropbox to info@freshtees.com.au

Q: How do you do colour matching?

A: We colour match with PMS. Please refer to our Guides & Templates page.

Q: I don't have an artwork ready, however I have an idea of what I want.

A: If you have only got ideas or concepts, let us know and our design team can help you out for a small fee. If you require us to redraw artwork we can do that too! Have a look at our Graphic Design service.

Q: Can I get a mock up?

A: Mock ups can be provided upon request. Any more than two artwork changes will be charged an art fee based on time taken. Or if you would like to do your own mock up, we have provided some basic black and white tees on our Guides & Templates page.

Q: Do you charge for set up costs for reprints?

A: Setup charges are a one off charge if a repeat order of 26+ units is ordered within 12 months of reorder.

Q: Can I provide my own garments?

A: Yes you can. However, ensure the garments arrive to us in a timely manner so we can try to reach your deadline!

Q: When is everything approved?

A: We will send you a job sheet which you will have to approve before we get everything set up for print. Also don't forget if you are providing your own garments to get that organised as well as the full payment.

Q: Do you require a deposit? Or a full payment?

A: We require a full payment before commencing a job.

Q: How can I pay you?

A: We accept payment through bank deposit, cash and accept credit card with a 2% surcharge. We do not accept AMEX or Diners card.

Q: When I have paid, do I own the screens?

A: No. You are paying for the service of preparing and using the screens only. When a job is complete, screens are reclaimed and used again for other jobs.

Q: How long does it take for my job to be ready?

A: Turnaround is 7-10 business days from final approval.

Q: Do you offer delivery?

A: We offer both pick up or delivery. Delivery is arranged via courier. Please see our Terms & Conditions page.

Q: Is shipping included in the price?

A: No. Shipping is separate.

 


For more information, please refer to our Terms & Conditions